Common issues

Fixes for the problems we're asked about most. If none of these help, email us at info@julexis.com.

Why is my post stuck in "Publishing" status?

This usually indicates a connection issue with the social media platform. Check whether your account tokens are still valid in Client Settings, then try disconnecting and reconnecting the problematic accounts.

The platform is loading slowly. What can I do?

Clear your browser cache and cookies. Disable browser extensions that might interfere. If the issue persists, try using an incognito/private browsing window or contact our support team.

I can't upload certain image files. Why?

Check that your file meets the platform requirements for size, format and dimensions. Some images may be corrupted or in an unsupported format — try converting to JPEG or PNG, and make sure the file size is under the limit.

Can I recover a deleted post?

Posts are permanently deleted when removed. Before deleting, consider if you might want to reuse the content - you can always edit a post instead of deleting it. Media files associated with deleted posts are also removed.

What browser is recommended for best performance?

We recommend Chrome, Firefox, Safari, or Edge (latest versions). Ensure JavaScript is enabled and pop-up blockers are disabled for our domain. Internet Explorer is not supported.