JulexisHelp Center
Back to app

Account and billing

Basics5 min read

Everything about your own Julexis account lives in Settings. The tabs you see depend on your plan: Profile, Logos, Email, Security, Team, Notifications, Subscription, About and Danger zone.

Your profile

In Settings → Profile, set your first and last name — Juls uses your name when it greets you. On plans with client review, you can also add an alternative email to show clients in review emails; see Brand your workspace.

Security

In Settings → Security:

  • Two-factor authentication — turn it on to be asked for a code from an authenticator app each time you sign in. If you lose access to the app, a one-time email code works as a fallback.
  • Trusted browser — when you tick the option to trust a browser at sign-in, Julexis remembers it for 15 days so you don't need an email code each time. One trusted browser per account; trusting a new one revokes the previous one, and trust resets if your country or region changes. You can revoke it here.

Your subscription

Settings → Subscription shows your plan, its status and when the current period ends, plus:

  • Manage billing — opens the secure billing portal, for your payment method and billing details.
  • Upgrade plan — see below.
  • Add more clients — buy or remove extra client slots (SMM and Agency).
  • AI credits — your balance and top-ups; see AI credits and usage.

If a payment fails, the tab tells you; update your payment method to keep access.

Upgrade or change your plan

  1. Open Settings → Subscription and choose to upgrade.
  2. Pick the plan and the billing cycle, monthly or yearly.
  3. Complete the secure checkout.

To move to a smaller plan, write to info@julexis.com. The terms of service set out when plan changes take effect.

When you exceed your limits

  • Clients — each plan includes a number of clients: one on Personal, up to three on SMM, up to ten on Agency. On SMM and Agency, adding a client at the limit offers extra client slots. Adding slots is charged straight away, prorated; removing slots takes effect from the next billing cycle, with no refund. To remove slots below the clients you have, delete some clients first.
  • AI credits — when your credits run out, AI features pause until your allowance renews, or until you buy a top-up. See What happens when I run out?

Can I pause my subscription?

There's no pause option in Julexis. You can cancel and resubscribe later, or write to info@julexis.com to talk it through.

Cancel your subscription

Cancel from Manage billing in Settings → Subscription. Cancelling stops future billing; you keep access until the end of the current billing period, and the Subscription tab shows the date. You can resubscribe at any time.

Refunds

Julexis offers a voluntary refund within 7 days of your first paid charge (not counting a free trial). It covers the first subscription payment only; renewals, upgrades and extra client slots aren't included. The terms of service describe the refund policy in full, along with consumers' statutory right of withdrawal and when it applies. To request a refund, email support@julexis.com from your account email.

Export your data or delete your account

  • Settings → About lets you download a copy of the personal data Julexis holds about you (once a day) and change your cookie preferences.
  • Settings → Danger zone schedules the deletion of your account in 30 days. Until then you can cancel the deletion from the same tab.