Account and billing

Managing your Julexis subscription: changing plan, plan limits, pausing, cancelling and refunds.

How do I upgrade or downgrade my plan?

Go to Settings → Billing & Plans. Select your new plan and confirm the change. Upgrades take effect immediately, while downgrades apply at the next billing cycle. We'll prorate charges accordingly.

What happens if I exceed my plan limits?

You'll receive notifications at 80% and 100% of your limits. If you exceed limits, certain features may be temporarily restricted until you upgrade or the next billing cycle begins.

Can I pause my subscription temporarily?

We offer account pausing for up to 3 months. During this time, your data is preserved but posting and analytics are suspended. Contact support to arrange a pause.

How do I cancel my subscription?

Go to Settings → Billing → Cancel Subscription. Your account remains active until the end of your billing period. You can export all data before cancellation. Cancellations take effect at the end of the current billing cycle.

Do you offer refunds?

We offer a 30-day money-back guarantee for new subscriptions. For other refund requests, contact our support team who will review each case individually based on our refund policy.